FAQs about IT Outsourcing & Offshore Development

We have compiled frequently asked questions on this page.
For other questions and more information, please contact us .

Q.  Why should I consider outsourcing development?
In such a competitive IT business trend, success is highly dependent not only on business promotion, but on the right tools, including the right customized software solutions especially for your business's needs & market users requirements. To get personalized or customized software solutions as per business requirements that can solve all your business problems, you have to outsource the development.

This development can be outsourced to a team of professionals who can develop a software product particularly for you as per your specifications. Instead of using any available standard software solution from the market customized or personalized versions can boost your business to new heigCyclosys. Some advantages of outsourcing are cost-effectiveness, flexibility, and that it puts you ahead of your competition.

Q.  For what services is Outsourcing particularly advantageous?
Website design and development, Software development, Software support, Help Desk, Call Center Data Entry / Transcription

Q. What factors are important in an outsourcing location?
Education level, Computer literacy, Technical Skills, Telecommunications infrastructure, Cost of Living, Work Ethic, Language, Location, Traveling facilities.

Q. What is the common factor that has to be taken care of in the outsourcing process?
Prior to outsource your project first you should confirm and ensure the following factors:

• Check Credentials and Track Records
• References
• Understanding Business Objectives
• Communication and ask for samples
• Technical Competence / Process Methodologies
• Risk Mitigation
• Post Development Support

Q: Which company would be the right to outsource my project?
The success of your outsourcing project depends on many things, and choosing the right company to develop your solution is one of the most important things to consider. Choosing the right organization to outsource is a very tough task, it's very context sensitive and any single company may not prove good for all your needs. It's quite important to identify the key technical and management issues in outsourcing. Few prime factors that have to focus on are:

• The vision and mission of the company in evaluation
• Balance sheets of the previous years
• Client lists (with successful live products)
• Infrastructure
• Relevant experience background
• Development Process / Methodology / Product Approach?
• Client's profile of communication &
• Payment Gateway or options

Q: How is Cyclosys different from other outsourcing software companies?
We are a good choice for your outsourcing project because:

• The approach we use allows us to develop more reliable solutions in less time and with less developers, thus saving your time and budget;
• All our developers are highly skilled and experienced specialists;
• All the software projects we have been involved in have been successfully completed; We can be easily contacted at any stage of the development process - moreover, you follow this process right from the start and until you obtain a completed solution and can provide feedback thus being in full control.

Q. How can I benefit from working with Cyclosys?
Cyclosys assures that your projects will be done on time, within budget, and in accordance with international standards. You can outsource your IT projects to Cyclosys, ranging from a simple utility to a total automation of your business. It is confidential and reliable. Copyright on the final software belongs to you. Also, due to abundant IT talents in India, Cyclosys can offer you an attractive price.

Q. What programming experience does Cyclosys have?
Cyclosys is working on almost all technologies and can provide programming for all Windows platforms, Solaris, and Linux. The technologies list includes Visual C++, Visual Basic, XML, Perl with DBI/DBD, ASP, PHP, CGI, Delphi, and Socket Programming. Our development team has collective technical experience of all most 15 years. Cyclosys have developed software systems that Cyclosys Oracle, SQL Server, Sybase, MySQL and Access databases. Cyclosys has developed expertise in System Programming, Network Programming, Web Application and client -server based application programming.

Q. What makes Cyclosys unique?
Expertise, experience, reliability, and flexibility combined with low prices & market presence.

Q. What is the strength of your company?

• Well designed & implemented development processes
• Team possessing cross domain & multi technology experience
• Well articulated disaster recovery & business continuity plan
• Manpower planning through job forecasting at short notice
• Flexibility to adapt processes as per customer’s requirement

Q. What are the company's core competencies?

Our core competencies are the following:

• Expertise in .NET, JAVA & LAMP technologies
• Independent QA, BPO & KPO Solutions
• More than 100 custom solution deployments world-wide
• Best-of-the-breed IT talent
• State-of-the-art offshore development facility with a capacity of 450 seats

Q. What are the modes of communication that you use?.

We use commonly accepted modes of communication such as:

• Telephone using VOIP technology
• Email
• Instant messenger

Q. What type of processes does Cyclosys have in place?

At Cyclosys, we have in-place sound processes that enable us to deliver best-in-class services to our clients. Our processes are designed to help our clients check project updates on a real-time basis, QA methodologies that enable us to deliver defect free service and project management tools that allow us to manage the projects effectively. To ensure the timely and quality delivery for high client satisfaction, we have implemented the following processes:

• Prototypes & Staged Deliveries
• Weekly Status Reports
• Comprehensive Bug Management System
• Configuration Management
  

Q. Do you provide post-development maintenance?

Yes, we do support all software we design and deliver on the basis of a separate support/maintenance contracts. This generally includes bug-tracking and fixing. Feature enhancements and developments are handled as separate contracts. We track all post maintenance requests, issues, bugs, etc. in our Issue Tracker application. We also do support and maintain software developed by other vendors.

Q. What kinds of guarantee do we get that the work is done well?

We give you three months of warranty after the final delivery for all bug-fixing, etc. After the warranty period, we sign a separate monthly or quarterly support/maintenance contract with you, so that you continue to get ongoing support.

Q. How do I verify whether the Privacy and Integrity of my customer data is protected?

• We sign a non-disclosure agreement with the client and a non-disclosure bond with our staff. We know that this is essential in reducing outsourcing risks.
• We have firewalls / VPN (Virtual Private Network) for inbound and outbound security.
• Systems do not have external storage devices like floppy/CD drives/USB ports, etc.
• All our systems and e-mails are password protected.
• We have ‘anti-virus' software implemented at both server and client level.
• Only bonafide employees are allowed access into our premises through the badge access system.
  

Q. How do you ensure quality of services?

At Cyclosys, we have adopted a quality framework based on the ISO 9001:200 & 27001:2005 standards. Quality is a culture for us. Our processes are derived from industry standard practices and have been customized to suit the requirements of offshore development.

Q. How flexible are you in accepting our standards or methodologies for development on our projects?

Cyclosys is flexible enough to accept your methodologies and standards that suit your project. We can work the way you want us to work and ensure that your business objectives are met.

Q. What engagement models does Cyclosys offer its clients?

We offer multiple engagement models to meet diverse needs of our clients. Refer to the Engagement Model. The most frequent are:

• Resource based Engagement
• Project based Engagement
• Dedicated Development Facility
• Build-Operate-Transfer (BOT) Model
  

Q. How detailed a set of requirements do you require from us?

From this initial overview, we will ask questions designed to bring project specifics into focus. This is a highly interactive process that can take several weeks. All changes are captured continuously in this working document, which you review for modification as necessary. Once finalized, the process results in creation of a formal requirements document that becomes the "bible" for all development.

All changes and modifications are captured continuously in this document. On the other hand if you already have a specification document we start with a discussion on that, refine it for some period of time, try to freeze it once all agreed.

At minimum we request that you provide a requirements overview two to three pages in length. Of course, the more detailed the specifications, the faster the process.

Q. Can I outsource the projects and assignments that I have from my clients to Cyclosys?

Yes. Partnerships are at the core of our business philosophy. We have built solid relationships with independent software vendors & consulting companies in order to help them reduce their cost of development through strategic offshore delivery model. We partner with companies that are looking at reliable offshore services provider that can bring about tremendous synergies to their businesses.

Q. How do you manage resource attrition in your company?

At Cyclosys, we have implemented HR policies which are very people-friendly as well as a work culture that promotes healthy competition, dynamism and continuous learning and improvement. Our compensation packages match industry standards and are performance based. All this has ensured that the attrition rate in our company is low and our people retention rate is high.

Q. How do you manage recruiting process in your company?

We have access to highly qualified IT consultants with expertise in various domains like .NET, Java, PHP, QA, etc. We have a team of recruiting experts who ensure quick availability of resources as and when a requirement comes in for any particular resource. The qualified and experienced consultants are contacted and a initial interview is scheduled. We follow a rigorous selection procedure in order to ensure that the best people join our team. Our selection process includes technical test, communication and group discussion and interview. If required, we can also arrange an interview with the client over the phone.

Q. Does Cyclosys possess the ability to understand my business, so that I can outsource effectively?

We have over 300+ man years of development experience. This experience has enabled us to understand client businesses and requirements better.

Q. How do I initiate communication with Cyclosys for a particular requirement?

If you wish to utilize any of our services you can simply start by sending us an email or filling out the online inquiry form or giving us a call. If you already have a clear idea of what your requirements are, you can either discuss them with us or submit them in the form of a document, and we will create a proposal with a schedule and cost estimate without any cost or commitment from you.

Q. How do you provide project estimates and project schedules?

Before the initiation of the project, we carry out scoping and estimation exercise using tools developed in-house. Our systems analysts are adept at project analysis and estimation after considering the work-load involved in the development phase as well as the project delivery requirements.

Once when the project has been estimated and scheduled, we use Microsoft Project Server for scheduling the deliverables and monitoring of the project progress. We have also developed our own custom-designed tool named ‘Issue Tracker’ for issue and bug tracking.

Q. How do you handle change request and changes in project scope?

We use change management procedure for any changes in the project. For ongoing minor changes in the running project, the changes are communicated to the project manager concerned, who gets them executed. If the changes are significant and could greatly add to the work-load that has been estimated at the beginning of the project, then we submit the revised quote, for acceptance to the client.

Q. How is testing and quality assurance performed?

We have well organized processes for testing and quality control. We have a team of quality assurance specialists who provide systematic testing, verification and quality assurance. We have aligned our development methodology as per ISO 9001 development standards. Our processes ensure that quality is maintained every single time. These processes are derived from industry standard practices and have been fine-tuned to meet the unique requirements of remote development. The following points summarize our quality initiatives:

• Testing is performed at every step in the SDLC
• Quality is assured through our rigorous project management methodology and quality assessment procedures
• ISO 9001 has been streamlined and adopted into Cyclosys's organizational and project management models to ensure predictable results and repeatable success
• We have a dedicated team that ensures software quality assurance
• All quality issue tracking will be done using our proprietary Bug Tracking application

Q. How do you deal with urgent bug fixing?

We follow a comprehensive bug-identification / correction protocol. We assess the problem and assign status based on a 3-point priority scale. All urgent bug-correction issues are considered priority-1, and are addressed immediately.

Q. Are there mechanisms in place to ensure deadlines, milestones and timely delivery?

We follow all standard project management methodologies using state-of-the art tools (e.g., MS Project) and well-staffed, expert manpower to ensure that deadlines and milestones are met, and that you get a quality finished product- on time and within budget.

Q. How does Cyclosys ensure effective knowledge transfer in order to execute my processes efficiently?

We understand the importance of knowledge pertaining to the project and ensure that we deploy a shadow resource for every 5 or 6 resources who work on the project. This ensures that despite the attrition that may happen in the future, there is an extra resource (who will be the knowledge source) pertaining to that project. Majority of our projects have shadow resource deployments in order to ensure safety of our client's and partner's projects. Detailed project documentation at all stages of the project also helps us manage the project knowledge.

Q. Can you provide us with onsite consultants?

Yes, we can. In cases where onsite consulting is required, we can follow a Hybrid Development Model. In this model, there is an onsite component together with the offshore mix in the development methodology. We can fly consultants for knowledge gathering, requirement specification design, solutions architecture etc. and then set-up a dedicated team of IT professionals in our offshore development center to work on the project. This way, we can ensure that you get the dual benefits of cost-effectiveness through offshore development and effective onsite consulting through consultant deployment onsite.

Q. Does Cyclosys have adequate infrastructure to support my business processes?

• Yes, we have 800 sq. ft operations office in Bangalore, India
• 4 mbps bandwidth of Internet connectivity
• VOIP connectivity from multiple vendors for reliability & easy communication
  

Q. Will Cyclosys help me address and facilitate organizational change?

Cyclosys understands the value of buy-in within the organization for the outsourcing initiative to be successful. In order to facilitate senior management commitment, we adopt the following approach:

• We formally initiate a Change Management Program, with the help of specialists from Cyclosys, before moving processes offshore
• We establish a clear governance model around the outsourcing initiative
• We seek to build credibility by understanding your business and proposing a solution that addresses all your concerns around outsourcing
  

Q. What is company's project management procedure?

For every project, there is one project manager, who is responsible for heading the project and ensuring the delivery of the end solution on time and on budget. The client corresponds with the project manager directly and he/she is the sole point of contact for the client for any issues related to the project.

The Project Manager manages the resources internally using Microsoft Project Server. This ensures that the team is allocated with sufficient amount of work and the progress of the same can be monitored and measured using this system.

Q. What version control system is used?

We are currently using Microsoft Visual SourceSafe, TFS, GIT, SVN for version control.

Q. How complex a software project can you develop?

We invite jobs of various size and scope and have completed several mid to large-scale projects involving 7-20 team members for project period of a year or more.

Q. Who owns the code at the end?

We are open to both the options. We can hand-over the final code to our client or can give the application without the code, based on the mutual agreement during signing the contract. You can own all code, documentation, design, conceptual ideas generated in the process.

Q. Do we get the complete set of development files at the end?

You’ll receive copies of your work files continually throughout the development process.

In fact, once the project begins you should expect a highly interactive process that may include frequent meetings and conference calls. Every document, design, and piece of code generated is passed along to you for your review and records.

Q. What technology experience does Cyclosys have?

Cyclosys has worked on diverse technology platforms and has built a solid backbone of technical strength, which enables us to deliver best-in-class services to our clients. We have worked extensively for its various clients in the following technology areas:

• Custom Application Development (Microsoft .NET adoption, Java frameworks (J2EE), Open Source adoption)
• Application Integration
• Enterprise Portal Solution
• Deployment and Maintenance
  

Q. Do offshore programmers write code in their native language?

Code development is done using English language and all code is written using the same tools used by developers in the U.S or UK or elsewhere. Development team members have good knowledge of English language and excellent communication skills. Our Project Managers work directly with the clients and regularly communicate using a host of channels like email/telephone/IM chat etc.

Q. Is the code documented?

Yes, we document all the codes that we write. We have processes in place that make it compulsory for our programmers to document the codes and we also follow standard coding practices. Code documentation also helps us better maintaining the code and providing warranties during the active life of the application.

Q. How can I be sure in your productivity and that you don't overcharge me?
You monitor every process of our entire development phase. Every phase has material results that you can see and review. If required, Cyclosys can provide Individual in charge of Accounting and Status Reporting. The complete scope of the work is defined at the initial phase of development and approved by you. Of course, Cyclosys is interested in long-term cooperation and business with their clients.

Q. How do you determine the entire development cost to any project?
First, complete information is gathered about the required product and its functionality specifications from the client, then a proposal doc is prepared on the basis of analyzed specifications and client's need. We send this DOC to client for verification and further modification, if required. After the final confirmation to the requirements of the product's functionality, we estimate the cost to the product on the basis of the inclusive resources, modules and man power. The cost to the product can be determined at per hour basis or a fixed cost to the product. Follow up questions are asked, and past similar projects are for costing guidelines.

Q. How do you control time spent in the project?
During the preliminary review, we divide the projects in various modules to estimate the actual consumption of time. On that basis, Cyclosys submits the workload (in man hours) for your reference. At this point, it's our duty to carry out the schedule strictly.

Q. What makes a typical software package provided by Cyclosys?
A typical software package contains:

• Software Product
• Quality Assurance Documentation
• Requirements documentation and design documentation
• User's Guide
• On-line context-sensitive help
• Installation program and instructions
• Complete documented source code
• Maintenance instructions & Technical Support

Q. Can I get an overview about the cost of my software system?
Yes, no doubt. Just contact the Cyclosys team, our analysts will approach you as soon as possible. After analyzing your particular requirements, they will present you our free preliminary review.

Q. How do clients control the projects progress?
You do have full control over the development progress to the product; our ADMIN controls and manage our development process to all the live projects. We also submit a weekly report to our clients by e-mail, including the work completed that week and the work plan for the next week. This ensures there will be no unpleasant surprises at the end of the development. We also appreciate the client's inputs during the entire development life cycle.

Q. How can I be assured of high quality, reliable software?
Our work-flow is aimed at quality and only quality. You will have preliminary versions of the software installed at your location for internal testing, verification and acceptance. During the warranty period, after the software was installed in production mode online, any bug in the code will be fixed at no cost.

Q. What are the reasons for a high rate of failure among software projects?
1) Insufficient user input
2) Objectives are not clear
3) Incomplete Requirements and Specifications
4) Frequent changes in requirements and specifications
5) Poor scheduling

Q. How will we be communicating with the development team and on the documentation provided?
1) Language - all communications about the projects can be done in English with the respective project manager or project members
2) Documentation - all the related documentations are composed in English
3) Communication Channels: We have the facility and possibilities to communicate with our clients on phone and through chat messengers

Q. How do you manage testing and delivery on the contracted work?
Cyclosys performs testing at three different stages. They are plan testing at system analyzing phase, unit testing at coding phase and integration testing after the projects has been completed. So each project experiences 3-phase testing: Alpha version, Beta version and final version

Q. What benefits can you guarantee?

All projects we take up carry the following guarantees:
Confidentiality guarantee: All client details will be kept confidential
Price guarantee: Minimum 60% cost-saving over on-site development
Support guarantee: Free 3-12 months support for defect resolution
Results guarantee: Progress-linked payments weighted toward the end

Q. How does my business benefit using custom software?

There are at least four major ways your business benefits from using custom software:

• Increasing efficiency by taking over routine activities from individuals, freeing them to deal with tasks where human attention is indeed vital.
• Reducing the risk of errors by removing human involvement from routine manual tasks.
• Cutting costs in office materials by eliminating unneeded paperwork and manual administration.
• Providing up-to-date information on your business by automating business processes, that you can track and analyze in real time.

Q. What methods do you follow in design and development?

We follow the iterative model of development - an intermediate model between the traditional waterfall method and the extreme programming methods. In this methodology, once the preliminary requirements are clarified, the next step is to quickly build the prototype of the website/web application. From then on, the process is one of a continuing evolution of this prototype until it becomes the final product, exact to specifications.

Q. What are the indications that my business needs custom software?

Some indications that your business could do better with custom software are:

• Having to reenter the same, or similar data into multiple software applications.
• Producing large amount of printed material, where supply of data could be substituted with electronic means.
• Sending regular notifications to your clients manually.
• Keeping your website up-to-date by hand with data obtained from software applications or documents.
• Doing tedious calculations on regular intervals to get information out of your business activities.

Q. How do you assure confidentiality?

• We sign NDAs and Confidentiality Agreements as required by you.
• All our employees are full-time employees, and are bound by the company Confidentiality and Non-Disclosure clauses.
• Additionally, for sensitive projects, we create isolated cells disconnected from any public network.
• At a practical level, all CD-Writers need authorization for usage. Internet uploads larger than a threshold also need authorization.
  

Q. Can you guarantee time-bound results?

Yes; in some cases we bear project risks even before the first payment.

Q. How can I be confident of the quality and reliability?

Our developers are dedicated to producing quality code. We have formal processes to keep quality under tight control, including periodic code reviews and design walk-thorough. We concentrate on being first-time right, and believe the creation-step itself should be strong.

Every project goes through the hands of suitable QA/testing professionals, under stringent test-plans including black-box testing, white-box testing, test regression, usage analysis etc.

Q. We are worried about support.; how do you handle this issue?

This is our strong point, and shows our confidence in our work. We issue free 3-12 month defect resolution for all our development, unconditionally.

Q. Can you come on-site?

Yes we do, where required. This may be especially useful in initial requirements gathering, final implementation or other pain points. In such cases, our consultants will work on-site at pre-decided rates.

Q. What control do we have over the project?

You will have ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution, and will work closely with your guidelines.

Q. How do we keep ourselves informed about progress?

We will send you regular project status reports. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usually tele-conferences, or live chat).

Q. We like the idea, but are unsure. Can we do a Pilot Project?

Cyclosys welcomes you to try our services. You may choose to have us do a Pilot Project. We have always succeeded in continuing the relationship after demonstration of ability in a pilot project.

Our preferred Pilot Project is either the first sub-system of a larger project, or an independent project that completes within itself. Pilot Projects are typically within 2-4 weeks' duration.

We invest the same time and energy in Pilot Projects as real projects. You would find the pilot of sufficient quality to continue on the same code. In this sense, Pilots are very different from prototypes.

Q. What is web designing?

Web designing is the art of creating a web site using creative use of text, images and graphics in electronic format. These reside as a collection of files on web servers. Users can see this information using a computer and a web browser.

Q. Why do I need a website for myself/my company?

A website allows you to put up information for others to see on the Internet. Given the vast potential of this medium, your information can be accessed on a 24x7 basis throughout the world. If you own a business, it benefits because you can utilize your website to present information and services to your target audience on a constant basis.

Q. How much will it cost to have a website?

Costs depend upon whether you require a basic website with only a few pages, or a full fledged complex website. It hinges upon how complex your solution is and the technologies required. Obviously a basic website will be much cheaper than a database driven e-commerce solution. Please feel free to ask for a no obligation Please Free Quote.

Q. How long will it take for you to create my website?

It usually depends upon how large and complex the solution is. In case you have a deadline, we will venture to meet it. Please feel free to Please Contact Us to discuss your website development requirements.

Q. Web site content - What do I put on my site?

That would depend on the goals of your web site. If you run a business website you would include as much information about your products or services that your customers would need to purchase from you.

Q. What is website maintenance?

Website maintenance is ensuring that the website remains functional at all times. In a nutshell it is all about reducing downtime, revising and updating content, improvising features such as shopping carts, problem reporting, regularly backing up data, version upgrades, performance improvements, bug fixing, and so on.

Q. Can I get e-mail with my website?

Yes you can have email and you will probably wish you set-up several email addressed e.g. [email protected], [email protected], [email protected].

Q. Can I see how many visitors I've had to my website?

Yes we provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Q. Do I need to install any software?

No is the simply answer.

Q. When can I update my website content?

If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is a smaller website and was designed without using this type of system and you don't have any html skills, then we can update the website for you. Our charges are very reasonable.

Q. Will I find my website on the search engines?

Yes we always design websites to be search engine friendly.

Q. Will everyone see my web site the same?

Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need reevaluation.

Q. If I choose a CMS System 0r Content Management System - can I be sure that my webpages are "Search Engine Friendly"?

Yes with our CMS Systems all web pages created are Search Engine Friendly - you can even add your own search engine meta tags to each individual web page if desired. THe CMS tools are easy to use - effective and intuitive.

Q. What is SEO?

SEO is an acronym Search Engine Optimization. It is all about a set of techniques to optimize your website so that it gets higher rankings on search engines.

Q. What is meant by ECommerce?

Ecommerce is business that is conducted using the Internet as a medium. It includes activity such as transferring fund electronically and buying and selling products on the web, though this term is much broader and encompasses a wide range of electronic services on the Internet.

Q. If I set up an Ecommerce Store, will it be successful?

Setting up an ecommerce store is relatively easy, but whether it will be successful depends upon a lot of factors. For an ecommerce store to be successful, you need to employ a variety of techniques like search engine optimization, Internet marketing, offline promotion, and so on.

Q. Do I need to send you a deposit?

Normally, we charge 50% of the website/software development cost upfront.

Q. How do I send payments?

We accept payments by check, bank draft or net banking.

Q. I want you to start my project. How do I proceed?

We are glad that you wish to retain us as your web designing company. Please Contact Us with your requirements right away

Q. Are you available for after sales services?

Yes! We are available for after sales service as well. For the first 12 months, we will carry out minor tweaks and changes as desired or requested by you. Charges will apply thereafter. For more details read our Terms & Conditions

Q. I have more questions. What should I do?

We are positive you will have more specific questions to ask. Please Contact Us right away! We will get back to you in the shortest possible time.

Q. How will I benefit from cooperating with Cyclosys?

• Professionalism and experience of our highly-qualified specialists
• Cutting-edge technologies and high quality services are at your disposal.
• Careful analysis of your business needs provides cost-effective, time-saving and fully up-to-date solutions.

Q. What if I'm not sure of what kind of service I need?

Please Contact our experts and they will assist you in turning your specific business needs and requirements into technical specification for your software.

Q. How to start with Cyclosys?

We worked out a simple start procedure to make it easier for you to begin working with Cyclosys. Just Please Contact Us and give your project an immediate and successful start!

Q. I would like a rough guess on my project cost. What should I do?

Though overall project cost depends on many factors, Cyclosys' extensive experience in the field allows us to promptly estimate your needs and requirements and provide you with a quick preview of your project scope and budget. Please Contact our manager for a quick quote.

Q. What technologies do you use?

Learn more about our technical expertise of our software specialists in the Navigation bar.

Q. How do you assure confidentiality for customized products?

All the details provided by the customers are strictly confidential under the customer privacy policy of the company.

FAQs on Outsourcing Data Entry Services

Here's the most frequently asked questions by our customers, when our partners outsource data entry services to Cyclosys. In case the question you are looking for is not answered below, or not addressed satisfactorily, please feel free to contact us .

Q. How can I send my documents to Cyclosys?

You can send your documents to Cyclosys in the these ways:

Additionally, you can even ship or courier your documents to us. However, this method is not preferable unless you are dealing with bulk data like catalogs and directories, due to extra cost and time required.

Q. How do I access your server and upload my files?

We will create a FTP site for you and give its login and password details. Also, we will provide you the path to upload your files. With these details you can easily upload your files to our FTP server.

Q. How will you send the documents back to me?

After completing required data entry or data processing tasks, we will send completed files by any of the following methods:

• Uploading the completed files on a secure FTP server
• Sending completed files as an email attachment
• In case we access the files from your web-based application, we will complete the work on the same application
• After scanning the hard copy of your documents, we will either ship or courier the scanned soft copies to you

Q. Do you offer a free trial?

Yes, we offer free trial for all our data entry services. You can avail that even before signing a contract with us to check the quality of our services, and decide whether to outsource to us.

Q. Do you use any data management software?

Yes, we use proprietary software for data management, and decide on which software to employ depending on the project type and customers' requirements.

Q. What are your working hours?

Our usual work timings are from Monday 7.30 PM EST (6 AM IST) to Saturday 3.30 PM EST (2 AM IST). But, we are open to do work on weekends if the situation demands and informed about the same by Thursday evening or Monday morning.

Q. What is your Turn Around Time?

Faster turnaround time sets us apart from our competitors, and it depends entirely on the project and clients' requirements. When you outsource data management services to Cyclosys, you can be assured that our turnaround time would surpass your expectations.

Q. Do you follow any data security measures?

Yes, we take data security, privacy, and confidentiality very seriously. When you outsource data entry services to Cyclosys, you can be assured of complete security. We take following data security measures:

• Confidentiality agreements, service-level agreements & non-disclosure agreements are signed at the onset of every project
• We have installed anti-virus software and firewalls in our entire systems, and update our systems with virus definitions on a regular basis
• We have restricted print permissions in our offices
• Security measures are installed at employees' systems to prevent data vandalism or theft
• We have installed processes to monitor and detect any breach of security
• We ensure that only the encrypted data is transferred from customers' end to our system to ensure that the data is deciphered only by the intended person
• All our systems are checked to meet defined security agreements
• The external drives have been disabled in our systems
• Security personnel are vigilant on a 24x7x365 basis at all our offices
• Employees aren't allowed to bring personal laptops, PDAs & electronic devices into the office premises

Q. What is your pricing structure?

Our prices are highly competitive and help you save more than 60% on your operating costs. Generally, the prices start at $6 per hour, but vary depending on following factors:

• The term of the contract
• The complexity of the project
• The technology used
• Required skill and experience level of agents

Q. Do you follow quality assurance processes?

Yes. We follow stringent quality assurance processes to ensure that our customers are provided with accurate data.

Q. Do you offer data entry services in Spanish?

Yes. We offer Spanish data entry services and Spanish translation services.

Q. Do you have the infrastructure to support data management services?

Yes. At Cyclosys, we use the latest in technology and infrastructure.

Q. What are the benefits of outsourcing data entry services to Cyclosys?

When you outsource data entry services to Cyclosys, you can benefit from the following advantages.

• Trained and experienced data entry professionals
• Accurate services
• Free trial offer
• Quick turnaround time
• Competitive prices
• Security, privacy & confidentiality
• Stringent quality assurance processes

Outsource data management services to Cyclosys and give your organization a competitive edge. If you are interested in our image editing services, simply fill in the imaging form on our website and we will contact you within 24 hours.