Technology Overview and Software Development Plan

Cyclosys’s technology team prepares a detailed Technical Overview of the product, which includes the software platform, high level logical architecture, data, business, presentation layers, integration points with other systems, non-functional aspects that may impact technology risks inherent in the approach , the technical resources needed to develop, maintain and support the product and training and documentation aspects.

Service delivery in today’s environment is critical. We help you decide on the business model for delivery - SaaS, web based, mobile/ handheld and client server.

We also help you prepare a high level development plan –covering locations, outsourcing, offshore and onsite resource plans.

Infrastructure and Operations Planning

Cyclosys works with your identified hosting services provider or ISP to provide recommendations and information needed for hosting your product. These could be server platforms, software licenses, load balancing issues, security and payment gateways, database requirements and fault tolerance. Cyclosys also helps define the responsibilities and boundaries of operation of all three parties (the customer, the ISP and Cyclosys), to address and resolve any open issues, escalation paths and critical factors.

If your business has not yet picked the provider or ISP, Cyclosys can help you partner with an ISP.

Planning the Development Lifecycle

A well developed product costs you less to build, maintain and support. Cyclosys services help in managing hardware, software resources, human resources, tracking progress regularly, managing code deliveries, testing and deploying the product on your environment.

Cyclosys helps you plan and manage the Software Development Lifecycle from Requirements to Deployment. Using its CMM Level 4 methodologies and Global Delivery Model you can considerably reduce your development costs and concentrate your time on building the business. Specific services and deliverable include:

• Preparing the Approach and Methodology for Software Development
• Preparing the Resource Plan
• Technology Planning and making Build or Buy Decisions
• Preparing the Budgeting and Cost Management Plan and Risk Management Plan

Managing the Development Lifecycle

• Managing the Development Lifecycle
  • Plan the Discover, Design, Develop, Deliver and Deploy Phases
  • Manage the Incremental Build - Deploy - Test - Iterate Cycles
  • Manage Budgets and Costs for each release
• Test and deploy the product in your environment
• Establish Documentation and Best Practices
• Plan for Technical Support, Product Support and Maintenance Planning

Product Maintenance

Cyclosys helps software providers meet the challenge of ongoing software maintenance and support with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels.

With teams staffed across our U.S. and Offshore Software development centers in India, Cyclosys can serve as an extension of a client's support team, or provide turn-key, round-the-clock support services. Our staffing model, which includes a 'shadow team' which is able to supplement the core team as necessary, provides clients with greatly enhanced flexibility in addressing special software maintenance and support needs.

Our software maintenance and support services encompass such activities as:

• Error tracking and debugging
• Offshore Product Maintenance
• Product upgrades
• Product enhancements
• Comprehensive user support
• Technical troubleshooting
• Performance monitoring
• Performance testing
• Quality assurance testing
• Documentation development and maintenance

Cyclosys's services include cost-effective maintenance and support for high-volume Web sites, including technical and user support, and ongoing content updates.

Cyclosys carefully outlines service level requirements, customizing our maintenance process for unique client needs. We bring to each project a strong methodology for application maintenance, based on the Rational Unified process and our own proprietary Quality Management System.

Technical Support

Helpdesk

Highly available and reliable technical support is critical to a software provider's ability to retain customers.

Cyclosys helps companies meet the challenge of providing excellent software technical support, with outsourced product support services designed to rapidly diagnose and solve customer's problems. As a result, end users enjoy responsive service, while our clients benefit from higher customer satisfaction. And there is the additional advantage of lower technical support costs resulting from the outsourcing of technical support.

We specialize in supporting complex software solutions, which have been customized and integrated with a variety of other systems. In specific cases, Cyclosys leverages our unique knowledge-based software support technology, employing rules-based systems and intelligent agents, to enable our technical support consultants to quickly and reliably find accurate solutions to complex problems.

Our comprehensive level 1 through level 3 technical support services encompass:

• Software installation support
• Hardware and software troubleshooting
• Usage support (how to) for current and past releases
• Issue resolution and ticket management
• Building and maintenance of product knowledge-base

Cyclosys offers turnkey 24x7 technical support outsourcing services, or supplements a client's internal support staff, acting as an extension of the support team to provide after-hours support or select-hours support.

We support clients through dedicated teams in our U.S. or offshore software development centers, and can also provide client site-based services as required.