Business Process Outsourcing

Business process outsourcing allows you to focus on your core operations while we at Cyclosys take care of your back office functions. Enabling organizations to enhance their performance and improve efficiency is our goal. 

Cyclosys is leading the way in BPO services with strong roots dug in all the different sectors be it HR, IT, Knowledge base, CRM or any other functions. We offer our clients outsourcing services with deep industry knowledge, committed partnership along with the implementation of successful business processes and setting operational standards. Our expert resources invest their time, efforts and technology to drive the business process outsourcing centers successfully. Our specialization in processes and techniques help in optimization and enhancement of performance metrics and bring about complete transformation. This gives you the competitive advantage to compete at the marketplace with an edge. 

Business Process Outsourcing Benefits

The quest to lower operational costs, improve product and service quality, and streamline processes is fueling interest in BPO services. But, those business objectives are also driving interest in purchasing improved ERP software.

• BPO allows companies to focus on core competencies.
• Capital expenses associated with large ERP investments can be smoothed over time with a service approach.
• Outsourcing reduces the need to support software internally.
• BPO provides access to vendor expertise which may be beyond what is present within internal resources in a given area.
• Various operational risks can be reduced through BPO with service contracts and improved resource continuity.
• The caliber of the software, including automation capabilities, can be much higher with BPO because of economies of scale.

We provide BPO services in following industries:

1. Customer support services: 24/7 inbound / outbound call center services that address customer queries and concerns through phone, email and live chat.
2. Technical support services: Installation, product support, running support, troubleshooting, usage support and problem resolution for computer software, hardware, peripherals and internet infrastructure.
3. Telemarketing services: Interacting with potential customers and creating interest for the customer's services/ products. Up-selling, promoting and cross selling to existing customers and completing online sales processes.
4. IT help desk services: Level 1 and 2 multi-channel support, system problem resolutions, technical problem resolution, office productivity tools support, answering product usage queries and performing remote diagnostics.
5. Insurance processing: New business acquisition and promotion, claims processing, policy maintenance and policy management.
6. Data entry and data processing: Data entry from paper, books, images, e-books, yellow pages, web sites, business cards, printed documents, software applications, receipts, bills, catalogs and mailing lists.
7. Data conversion services: Data conversion for databases, word processors, spreadsheets and software applications. Data conversion of raw data into PDF, HTML, Word or Acrobat formats.
8. Bookkeeping and accounting services: Maintenance of the customer's general ledger, accounts receivables, accounts payables, financial statements, bank reconciliations and assets / equipment ledgers.
9. Form processing services: Online form processing,payroll processing, medical billing, insurance claim forms processing and medical forms processing.
10. Online research: Internet search, product research, market research, surveys, analysis, web research and mailing list research.

Cyclosys partners with you to build your Ideas. For a free quote, reach us at [email protected].